Consultant School Workshop
Elevate your expert work to the next level – build your solutions around customer understanding and trust, creating meaningful value for clients
Your success is based on deep customer understanding and the ability to create meaningful value for customers in every client encounter. Consultant School provides you with practical tools and perspective for the role of a trusted advisor and developing even better client relationships.
Consultant School is designed specifically for professionals in expert companies who want to deepen their customer-centric approach and enhance customer interface interaction. In this training, you’ll develop your ability to identify clients’ strategic goals and support them in finding practical solutions.
The training is built on over a decade of experience in coaching conducted with experts from Finland’s leading consulting companies. The methods are practically tested and refined concrete means for better expert work.
Comprehensive Skill Development
The training focuses on multidimensional understanding and growth of customer value – you’ll learn to systematically identify, create, and grow value for customers. The training strengthens your communication skills through appreciative dialogue and active listening methods, significantly improving the quality of customer work.
Through practical exercises, you’ll deepen your expertise in building trust, identifying clients’ real objectives, and presenting value concretely – these are the fundamental pillars of successful client relationships.
Who Should Attend
This workshop is perfect for you if you:
- Work as an expert in customer interface
- Want to develop your customer-centric approach
- Aim to grow into a trusted advisor
- Seek practical means for customer interaction
- Want to identify new opportunities to help clients even better
Benefits
In the workshop, you’ll gain:
- Deeper understanding of customer value creation and growth
- Practical tools for building customer understanding
- Techniques for developing appreciative dialogue and active listening
- Methods for building trust in client relationships
- A model for managing assignment objectives
- Tools for concretizing and growing customer value
- Comprehensive background material to support your expert work
Workshop Implementation
Consultant School can be implemented as a one or two-day workshop, with duration depending on the number and length of case exercises. Our workshop is a genuinely interactive training where we do exercises, group work, and discuss customer-centric expertise topics together.
The workshop participant number is limited to 8-16 people to ensure effective interaction during the training.
Comprehensive and printable background material provides depth and support for each topic covered during the day.
Workshop Program
Day 1
8:30 Welcome participants!
- Registration and morning coffee
9:00 Succeeding as an expert through the client’s eyes
- How does the client see value?
- What is the expert’s role in the client’s world?
- Fundamentals of appreciative dialogue
10:30 Break
10:45 Building customer understanding
- How do I identify client needs?
- Question techniques as tools for customer understanding
- Exercise: Mapping the client’s “job to be done”
12:00 Lunch break
13:00 Building trust in client relationships
- The importance of trust in expert work
- Methods for building relational trust
- Exercise: Trust-building interaction
14:15 Coffee break
14:30 The concept of customer value and its creation
- What is customer value?
- Creating a value hypothesis map
- Group work: Identifying customer value in case examples
15:30 Day summary
16:00 First training day ends
Day 2
8:30 Welcome participants!
- Registration and morning coffee
9:00 Practical tools for customer work
- Active listening techniques
- Identifying latent needs
- Exercise: Active listening in practice
10:30 Break
10:45 Managing assignment objectives
- How do I ensure shared understanding of objectives?
- Synchronizing objectives between client and provider
- Exercise: Formulating assignment objectives
12:00 Lunch break
13:00 Tools for value creation and growth
- Structure and progression of value discussions
- Concretizing benefits and impacts
- Case exercise: Growing value in client situations
14:15 Coffee break
14:30 Growing the value of expertise
- How do I move from being a pair of hands to a trusted advisor?
- Building an expert brand
- Reflection exercise: My path to becoming a customer-centric expert
15:30 Day summary and training conclusion
16:00 Training ends
Contact Us
Interested in the workshop? Would you like to organize a workshop for your organization or participate in the next open workshop?
Contact us and we’ll discuss together how to customize the program to meet your company’s needs.